RingQuay is an AI assistant that answers the phone for a business so your call isn't missed. It also provides a private customer workspace. This page explains what we record, why, and what happens next.
When a business starts or buys RingQuay we process the account name, business email, organisation, role, subscription and service settings. For an India B2B purchase we also collect the business legal name, registered India address, GSTIN and the checkout eligibility declarations. Stripe handles card details; RingQuay does not receive or store the full card number.
India eligibility is verified from the declared business record, billing country and card-issuing country—not from an IP address or VPN location. A mismatch is held for manual review and does not automatically grant the regional entitlement.
The assistant tells you it is an AI at the start of every call. It never claims to be human. It cannot diagnose a fault, give you a binding price or take payment. Where the business has connected a supported calendar, it may check a requested time and confirm an appointment only after the calendar accepts the booking; otherwise it records a callback request. You can ask for a human at any point.
For calls to an India customer, that customer ordinarily determines why caller data is processed and RingQuay acts on its documented instructions. RingQuay remains responsible for customer-account, security and billing data. You may ask for access, correction, erasure or grievance handling at ringquay@digiautomate.com; we will coordinate with the business you called where it is responsible for the request.
India AI reception launches inbound-only. We do not use your call for model training, make outbound promotional AI calls, or send Indian commercial SMS unless the responsible business has the required consent and telecom controls.
It does not ask for card or bank details, and it is instructed not to collect health or other sensitive information. If you start to give it, the assistant stops and passes you to a human. The RingQuay application does not copy call audio into its own database. The voice supplier processes the call to provide the service; newly provisioned assistants request its basic-attributes-only storage mode. Existing live assistant settings are verified as part of go-live.
We use your details to pass your enquiry to the business so someone can call you back. Our lawful basis is legitimate interests — you called a business expecting a response. Callback records are kept for 30 days and then deleted; the business you called keeps your enquiry under its own policy.
The business you called, and the suppliers who run the service under contract: Twilio (connecting the call and sending SMS notifications), Retell (the voice assistant), Resend (notification email) and Railway (hosting). Some of these operate outside the UK; those transfers are covered by the UK International Data Transfer Agreement (or the UK Addendum to the EU Standard Contractual Clauses). We do not sell your data, use it for advertising, or use it to train RingQuay models.
You can ask for a copy of your details, ask us to correct or delete them, or object to us holding them. Email ringquay@digiautomate.com and we'll respond within one month. If you're unhappy with our response you can complain to the Information Commissioner's Office at ico.org.uk.
No decision about you is made automatically — the assistant takes a message, a person decides what to do.